Annotated Bibliography

Woods, Robert. "Who Wrote What About When." The Cornell Hotel and Restaurant Administration Quarterly 32.2 (1991): 89-95. Print.

This article " Who Wrote What About When" is  about how in the hospitality industry few works talk about the development and growth of history, they mainly talk about biographies, company history or the customers. Things that would be very helpful for the industry and would gain outsiders attention would be industries demographics of the customers and the employees or even the service interaction, how they interact with their customers. Also these works should include managerial topics, recruitment, and training practices, benefit packages as well.  It also states how most four year programs only focus on teaching us about management skills and tasks, however they don't focus on the big picture such as what management means and what it means to the industry.